1. Order confirmation
After a successful payment, we send an electronic confirmation to the email supplied at checkout. Contact support if it does not arrive after checking your spam folder.
2. Memberships and directory listings
Membership confirmation is normally sent within one business day. Directory setup or listing review normally begins within five business days after we receive all required business information and media. Publication may take longer if corrections, eligibility review or approvals are needed.
3. Event registrations
Registration confirmation or ticket instructions are normally delivered by email immediately after successful payment. Event date, time, venue, entry requirements and accessibility information are shown on the event page or confirmation.
4. Digital products
Download links or access instructions are normally supplied immediately or within one business day. Unless otherwise stated, digital purchases are for the buyer's personal or internal business use and may not be redistributed.
5. Physical merchandise
In-stock goods normally leave our fulfillment location within 2–4 business days. Typical U.S. transit is 3–10 business days after dispatch. Estimates are not guarantees and may be affected by carriers, weather, holidays or address problems. Available shipping charges and methods are shown before payment.
6. Tracking, address changes and delays
Tracking is sent when available. Request an address correction as soon as possible; an order already dispatched may not be rerouted. If an order is materially delayed, lost or damaged, contact us with the order reference so we can investigate and offer an appropriate replacement or refund.
7. International delivery
International shipping is offered only when shown at checkout. The recipient is responsible for applicable import duties, taxes and customs requirements unless the checkout expressly states otherwise. Restricted products will not be shipped where prohibited.