1. How to request help
Email hello@route66chamber.org with your name, order reference, purchase date, item or service and reason for the request. We normally acknowledge requests within two business days.
2. Physical merchandise
Unused physical merchandise may be returned within 30 calendar days after delivery. It must be in original condition and packaging. Unless an item arrived damaged, defective or incorrect, the customer is responsible for return shipping. Contact us before mailing a return so we can provide instructions.
3. Digital products and directory services
A digital guide or listing service may be cancelled for a full refund within seven calendar days of purchase only if the file has not been accessed and substantive work or publication has not begun. After access, customization or publication begins, the completed portion is non-refundable except where required by law.
4. Memberships
You may cancel automatic renewal at any time before the next billing date. A new annual membership may be refunded within seven calendar days if member benefits, directory publication or other fulfillment has not begun. Cancelling renewal does not refund the current completed membership period.
5. Events
Unless a specific event states different terms, cancellation received at least 14 calendar days before the event is eligible for a full refund; 7–13 days before the event is eligible for a 50% refund; and less than seven days before the event is non-refundable. Tickets may be transferable if requested before the event.
6. Sponsorships and custom services
Deposits become non-refundable once design, promotion, reservation of inventory or other agreed work begins. If we cannot deliver the agreed service, we will refund the undelivered portion. Any special order terms supplied before payment control if they differ from this general policy.
7. Cancelled or changed events
If we cancel an event, customers may choose a refund or, where offered, a credit or transfer. If an event is rescheduled, the notice will explain available options. Travel and accommodation costs are not reimbursed unless required by law.
8. Refund timing and disputes
Approved refunds are sent to the original payment method within 5–10 business days. Your bank may need additional time to post the credit. Please contact us first so we can investigate; this does not limit any lawful right to raise a payment dispute.